ORDERS
- Orders will be exclusively accepted in written form via email, filling in all fields in the format indicated on the website www.ganzaroma.com. Technical information may be subject to changes without prior notice.
- Ganza Roma reserves the right to evaluate and accept online orders through order confirmation.
- The prices indicated are in Euros and include VAT. Any updates to prices will be communicated without prior notice. Payment must be made according to the methods indicated on the website.
- For purchases with Klarna and installment payments, the transfer of installments to related parties is authorized.
- Ganza Roma may fulfill orders partially or with split deliveries unless the customer explicitly requests a single delivery by a specific date.
- Shipments will be carried out using carriers available from Ganza Roma. If the customer chooses and appoints a carrier, Ganza Roma’s responsibility is limited to the departure of the goods from its warehouses.
- Delivery will take place within five working days from the order confirmation, during office hours from Monday to Friday.
- The customer is responsible for customs duties. In case of non-payment, the order will be canceled, and any advance payments will be retained by Ganza Roma.
- At the time of delivery, the buyer must check the integrity of the goods. Any discrepancies must be reported within eight days of receipt.
- The customer can withdraw within 14 days of receiving the goods by notifying in writing. The return is governed by the following conditions.
- The customer can request the collection of the goods by communicating to info@ganzaroma.com. The goods must be returned complete, in perfect condition, and in their original packaging. The customer is responsible for any damage during transport.
- Ganza Roma offers a legal warranty for conformity defects within two years of delivery. The customer must report any defects within two months of discovery.
- Ganza Roma will perform small repairs free of charge, while labor and material costs for complex interventions will be charged upon approval of the estimate.
- The buyer releases Ganza Roma from liability arising from disputes with end-users of the purchased products.
- These conditions may be changed without notice and are valid from the date of publication on the website.
- Commercial relations are governed by these conditions. For disputes, the court of Rome, Italy, is competent, except for mandatory provisions of the law of the customer’s consumer residence country.